Shipping & Return Policy

DUE TO THE ISSUES ASSOCIATED WITH THE VIRUS

COVID-19

THERE MAY BE A DELAY ON SHIPPING AND PACKING ORDERS.
WE ARE SHIPPING WEEK DAYS.

AS LONG AS USPS OR OTHER SHIPPING METHODS ARE AVAILABLE TO US AND THE STORE FROM WHICH THE PRODUCT IS SHIPPING IS OPEN FOR BUSINESS.

DO NOT HESITATE REACHING OUT TO US VIA OUR EMAIL
support@alchemyjars.com
FOR ANY QUESTIONS RELATED TO YOUR ORDER.


Shipping Policy

We ship from within the United States

The customer is responsible for any and all customs, border, and tax fees for shipments out of the USA.

Shipping time unfortunately does not include the processing time for packaging up and creating your order. When you've placed an order, our shipping team works to get that order packaged and sent out.

Usually you can expect this process to be completed in 1 business day. There can be delays that may occasionally occur, and processing times can take up to two days. In rare cases, processing times can be between 2-3 business days. Please understand that this increased time simply means we are hard at work making sure every order (including yours) get processed correctly and with care.

We do not ship on days the USPS is closed for Holidays. Shipping times do not guarantee package arrival date. All of our packages are shipped out via USPS. We offer a variety of shipping speeds via USPS.

Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.

Return Policy

If for some reason you are unhappy with your product and no longer want to keep it, please reach out to support@alchemyjars.com so we can help make sure you are taken care of.

Make sure to include with your return:
Your order number
The item
If we do not receive an order number or invoice with the package, we are unable to determine who the product is from.

For orders that the customer chooses to return, we are only able to offer store credit for the returned piece. Refunds that are issued will only be sent to the customer after items are returned to us and the condition evaluated.